AGENTIC READINESS INDEX, SEPTEMBER 2026
Utilities
People are letting AI agents like ChatGPT, Claude or Gemini hunt for a cheaper tariff.
We’ve tested how 26 energy providers in the Benelux
deal with agents.
What we TESTED
Steps when switching supplier
done by an agent.
Read the meter data
EAN and twelve months of consumption from the portal.
Calculate the price
Tariffs modelled on that actual consumption.
Compare and pick
Across every supplier, on the same basis.
Switch supplier
Execute the switch end to end.
Adjust the instalment
Match the monthly payment to actual usage.
This is how energy suppliers
in the Benelux scored.
Key numbers
This is the agentic readiness
of energy suppliers today
Nearly all are readable by agents
24 of 26 companies
Only one could give an exact price
1 of 75 transactional tasks
Almost all put up a login to become a customer
22 of 26 companies
So what does an
agentic experience
in energy look like?
Most suppliers
A lot of information,
none of it personalised.
An agent is stopped on most of what it tries. It may get in, but it cannot get anywhere.
Trevion
Lets your agent calculate
a real price.
The only supplier to finish anything, and it did it with the plainest technology in the study: the price simulator is a GET form. No login, no approval, nothing to execute.
What about the rest?
of 26
Invisibles
An agent cannot reach or read them, they are just not part of the conversation.
Silent
No response (an error, a timeout ...). Hard to tell if it’s policy or neglect.
Fortress
Answer an agent with a refusal. A choice, not an accident.
of 26
Informers
Agents can get in and answer a question, but they cannot complete a job.
Showroom
Everything on display but no till. Usually by accident.
Gatekeeper
The task can only be completed behind a login, identity app, or in a dedicated app. Deliberate, every time.
of 26
Actors
Agents can complete at least one job end to end.
Always a decision to point outwards.
what answers
did our agents get?
This gets us thinking.
Opportunity
Subtitle
— Towards customers
Turn a 2 year old contract cycle into a monthly one
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— Towards customers
Turn a 2 year old contract cycle into a monthly one
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Find out
how you
are doing
26 companies
14 in Belgium, 12 in The Netherlands.
Each was asked the same 3 tasks: