AGENTIC READINESS INDEX, SEPTEMBER 2026
Utilities
People are letting AI agents like ChatGPT, Claude or Gemini hunt for a cheaper tariff.
We’ve tested how 26 energy providers in the Benelux
deal with agents.
What we TESTED
Steps when switching supplier
done by an agent.
Read the meter data
EAN and twelve months of consumption from the portal.
Calculate the price
Tariffs modelled on that actual consumption.
Compare and pick
Across every supplier, on the same basis.
Switch supplier
Execute the switch end to end.
Adjust the instalment
Match the monthly payment to actual usage.
This is how energy suppliers
in the Benelux scored.
Key numbers
This is the agentic readiness
of energy suppliers today
Nearly all are readable by agents
24 of 26 companies
Only one could give an exact price
of 18 transactional tasks
Almost all put up a login to become a customer
22 of 26 companies
So what does an
agentic experience
in energy look like?
Most suppliers
A lot of information,
none of it personalised.
An agent is stopped on most of what it tries. It may get in, but it cannot get anywhere.
Trevion
Lets your agent calculate
a real price.
The only supplier to give an exact price. A simple simulator form, returning a server-rendered result page with a cost breakdown.
What about the rest?
of 26
Invisibles
An agent cannot reach or read them, they are just not part of the conversation.
of 26
Informers
Agents can get in and answer a question, but they cannot complete a job.
Showroom
Everything on display but no till. Usually by accident.
Gatekeeper
The task can only be completed behind a login, identity app, or in a dedicated app. Deliberate, every time.
of 26
Actors
Agents can complete at least one job end to end.
Always a decision to point outwards.
What answers did our agents get?
This gets us thinking.
Opportunity
How utilities can become more agentic.
— Open up to agents
Close the loop or lose the prospect.
Agents are the new price comparison websites, and energy is a competitive market. Over half of pricing simulations fail for technical reasons. Close that loop and get the new customer. Or don’t, and you won’t even be considered.
— Become an agent
Energy is a prime agentic use case.
Following up on your usage, optimizing costs, connecting all your energy devices, ... it’s something agents can do a lot better than people. Reduce complexity in your own channels by building more goal-oriented agentic flows. Or cater to ‘prosumers’ by letting them play with an MCP, giving them access to data without compromising security.
Find out
how you
are doing
26 companies
14 in Belgium, 12 in The Netherlands.
Each was asked the same 3 tasks: