ENGIE and In The Pocket extend Customer Experience partnership

In The Pocket, a leading digital transformation partner, is proud to announce the extension of its strategic partnership with ENGIE, focusing on continued elevating customer experience across the organisation. This collaboration signifies a pivotal advancement from the already successful partnership that began in 2020 with the development of the ENGIE Smart App for Belgium.

Since embarking on this journey, In The Pocket and ENGIE have worked diligently to integrate cutting-edge technologies that revolutionize customer interactions. The Smart App, a significant milestone in their partnership, has laid a strong foundation for further innovations aimed at enhancing user experiences and operational efficiencies. Building on this success, the partnership now seeks to expand its horizons, with an intensified focus on refining customer engagement in a very fast changing energy market.

Jeroen Lemaire, CEO of In The Pocket, expressed his enthusiasm about the partnership's evolution: "Extending our collaboration with ENGIE is testament to the remarkable synergy between our teams. Our joint efforts have consistently led to groundbreaking solutions that not only meet customer demands but exceed them. As we embark on this new chapter, we are excited to scale our impact and drive customer experience excellence across the organisation."

Engie commented on the strategic direction of the partnership: "In The Pocket has been instrumental in transforming our digital interface and aligning it with our customer-first approach. By focusing on the  fast changing energy market, we are confident that this extended partnership will deliver unparalleled value to our customers, making their experience smoother and more personalized than ever."

The expanded focus will leverage the strengths of both companies and integrate advanced digital strategies to enhance customer interactions and streamline backend operations, ensuring a seamless experience that resonates with ENGIE's commitment to innovation and sustainability.

For more information on the partnership and its developments, please visit In The Pocket's case study or contact us at info@inthepocket.com.

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About ENGIE Belgium

ENGIE Belgium is the country’s largest energy producer and a leading supplier of electricity and natural gas. The company relies on a diversified production park (renewable, thermal, and nuclear) to provide reliable and low-carbon energy. With approximately 7,500 employees in Belgium, ENGIE guides residential, professional, and industrial customers in their energy transition through innovative and digital services.

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About In The Pocket

In The Pocket is a digital studio made for the age of intelligence. Across 5 European studios, over 200 experts combine their passion for design and technology to create digital products and platforms, and AI solutions. Founded in 2010, In The Pocket has been a reliable partner in the digital and AI transformations of companies like Engie, Bancontact Company, itsme, Melexis, Barco, BNP Paribas Fortis, Daikin Europe, and Colruyt Group. We design and deliver seriously great software.

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