Taking merchant payments to the next level

01 — CHALLENGE

The same seamless and safe experience, but for merchants.

Bancontact Company had already built an easy, intuitive payment experience for consumers. They wanted that same security and ease of use on the merchant side. The existing system relied on static stickers for consumers to scan. Straightforward, but with room for improvement. The focus was on reducing manual errors, misuse, and fraud even further.

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02 — SOLUTION

Building the right thing.

Bancontact Company came to us with the idea of adding merchant functionality to the existing Bancontact Pay app. After thorough research, we recommended a different path: a dedicated app built specifically for merchants, on top of the existing backend.

That app lets merchants enter transaction amounts, generate QR codes, and process payments from cards and electronic meal vouchers, all within one focused interface. By keeping the merchant and consumer experiences separate, we ensured clarity, efficiency, and better functionality for both.

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03 — APPROACH

And building things right.

The core of the project was building the right features: QR code generation and smooth payment processing. We ran rigorous user testing, both in-house and through mystery shopping sessions in stores, to sharpen the app's interface and functionality. Building in Flutter gave us the flexibility to develop and deploy across platforms without duplicating effort.

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04 — OUTCOME

Results that speak for themselves.

By September 2024, Bancontact Pro had facilitated over 750,000 transactions since its November 2023 launch, with peaks of up to 12,000 payments per day. Bancontact Company is still processing new merchant applications and expanding onboarding. The app's impact on merchant payments is already undeniable.