Levels of Automation Framework

Full automation isn’t always the answer, and it rarely is. At In The Pocket, we believe that automation should add real value to you, your organisation, and your customers. That’s why we’ve developed the Levels of Automation Tool, designed to help you explore the different approaches to automating any process.

This framework helps you:
- Understand that automation isn’t all or none, it’s a spectrum.
- Map how much your solution is automated (or not) across different stages of information processing.
- Identify opportunities where automation can truly enhance efficiency and value.

Use the Levels of Automation Tool to make informed decisions about where and how to introduce automation that works for you and your users, without overengineering or missing critical human touchpoints.