As a Hospitality Officer, you are responsible for running our offices, over different European countries, like running a hotel, with the nicest guests you can imagine! It’s an international environment conceived to be a place that facilitates our amical and hands-on way of working, the offices highlight phenomenal views, terraces, places to work, play and to be inspired. Our co-workers should feel at home and our suppliers, clients and partners should be welcomed as friends. People spend a lot of their time at work, why should the experience be anything less than great?

What you'll do:

If you think you own the professional skills to fulfill our high standards of hospitality and you hold the warmth and guardianship to bring a smile to your colleagues' faces, this job might be your ideal next step! Together with our Office Manager, you have a huge impact on the atmosphere and culture at In The Pocket.

Operational follow-up:

Welcome our guests, clients and employees at the front office
Receive and transfer incoming telephone calls
Follow up of the general mailbox, including shipping/couriers for the team
Select the best suppliers, follow-up the needs for each office and ensure that deliveries are placed in their designated location
Know the status of every item in the office by heart: if something is broken, a new item is on the way
Give directions to the cleaning staff

Be responsible for the whole office journey:

You guarantee a smooth journey from the moment someone enters our office until they say goodbye
Go-to person when it comes to providing a helping hand
Organize travel and meeting arrangements for our colleagues
Continuously improve our standards to meet the needs of our employees, clients and guests
Lead our appealing offices like it was your home: including kitchen & conference rooms.
Review, reschedule and redistribute work where appropriate, based on the priorities.

Grow our culture:

Plan and execute company events and special occasions and think out of the box when organising them.
You are a key contributor to the great atmosphere at In The Pocket and know how to work together with different teams simultaneously
Own the culture agenda and you are there to support the ITP team in leveraging our culture in all offices
Create a vision and plan for our culture that’s international and future proof
Translate the office initiatives and vibes to our hybrid of working

Who you are:

We are looking for a friendly and caring person, with a big focus on customer/employee happiness
You are a problem solver at heart with a genuine interest in helping
You have a service minded attitude combined with critical thinking skills
You prioritize tasks smoothly and embrace variety in your daily schedule
Your organisational and communication skills are excellent
You have impeccable follow-through on tasks
You are fluent in Dutch and English
You have a driving license B
Live close to Ghent or willing to travel daily to Ghent
Traveling between our offices excites you

Additional information:

On a personal level we are looking for a colleague who shares our values.

Ownership: Working at In The Pocket means accepting a high level of autonomy. You take ownership and show the ability to decide and act for the good of the company.
Integrity: Stick to your values, even when it doesn’t pay off in the short term. In The Pocket relies on trust and openness, which in turn relies on your integrity.
Lead & Educate: Digital technologies are changing the world. We go all in, head-first. We take the lead in designing and building with emerging technologies. We share our passion and knowledge with as many people as possible.
Agility: In The Pocket is permanently under construction. We never settle, it’s never done. Observing, adapting and improving is in our nature. That resonates with the people who work here. We are always looking for a better solution, always ready for the next step, pragmatic and committed to move forward.
Team: As individuals we are bright and talented, as a team we’re unbeatable. We are open and positive, constructive and honest. We help and inspire our colleagues to do their best work.