You often hear that ‘time is money’, but according to us, time is priceless. We’d like to teach you how you can use machine learning to streamline your support activities so you can focus on what you do best: create great employee and customer experiences.
This probably looks familiar: you’re piling up support enquiries from various channels: emails, support tickets, tweets, chat conversations with customer support, chatbot conversations and many more… Navigating through and getting them to the right person can be a tedious task even leading to a lack of engagement of your team. And it keeps them from core business activities: focusing on the customer. What if you could automatically classify new emails or complaints and get them to the right team? That’s where Natural Language Processing (NLP) solutions and text classification come in handy. This would be a win & time saving because:
- your employees are happy because they are able to work more efficiently
- your customers are happy because they get in touch with the right expert to resolve their issue
Natural Language Processing (NLP) solutions and text classification in particular are great examples of how you can create business value for your organization within a matter of weeks.
Learn how to implement AI
Want to discover the potential of artificial intelligence for your business? Download our AI Value Canvas Toolkit and start experimenting today!
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How we work together
In a half-day strategic workshop, we map your stakeholders and their specific challenges and opportunities. Together with our Machine Learning Engineers we leverage the right solution to your specific need. We then build and validate this solution in co-creation with your team.
Who should hire us?
- Team Leads
- Business stakeholders
- COO
- IT managers
- CIO
How we enable SD Worx
We used machine learning to develop a mail classification system for SD Worx, so they can save hours of work.
