Afterwork: are you ready for agents?
Your customers are about to stop clicking.
Soon they won't browse your site, compare your options, or fill in your forms. Their agent will. It will research, negotiate and act on their behalf. Gartner expects agents to autonomously resolve 80% of common service issues by 2029.
That shift raises two questions every organisation needs an answer to.
Is your company ready for a world of agents? When an agent is the one evaluating you, being findable, machine-readable and trustworthy is the new table stakes. Today most companies aren't. Get it right and you're the default choice. Get it wrong and you're invisible.
Can your company act as an agent? The same technology lets you serve customers in radically new ways: proactive, autonomous experiences in your own channels, and even entirely new service-as-software business models that disrupting your own industry.
Come find your place in a world of agents.
Who should attend
Who should join
- CX, digital and product leaders deciding how their organisation shows up in a world of agents.
- Anyone responsible for digital channels or looking to innovate their customer service.
Why you should join
- Understand the shift: why agents are rapidly changing customer experience.
- Get walked through our Agentic Readiness Benchmark for the Benelux, and see where your industry lands.
- Leave with a point of view: opportunity or threat, and what to do first.
Agenda
Doors, drinks and appetisers.
After the web and the app, the agent is how people now find, decide and act. We set the scene on what that shift means for your business.
A look at agentic readiness in the Benelux. Where the leaders pull ahead, and where your sector stands.
Rethinking business models through the lens of agents is disruptive. But how do you design and deliver great agentic experiences?
Some nice networking.
Speakers
Be part of the conversation.
Reserve your spot.
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About In The Pocket
In The Pocket is a digital studio built for the age of intelligence. From strategy to shipping, we help companies transform through design, engineering, and AI.
Our 200+ experts across 5 European studios build products that make a difference. Since 2010, we've been the partner companies like Engie, Barco, itsme, Colruyt Group, and BNP Paribas Fortis call when it actually matters.
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